FAQ

• Registration Information

  When can I get my Serial Number?
  Your Serial Number will be sent immediately after your payment.
  
  What if I have paid for the program, but still not received the serial number?
  Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please contact us at [email protected]. We guarantee an answer within 1 working day at the very most!
  
  If I lost the serial number, what should I do?
  If you lost your serial number, please do not worry and feel free to contact us to request your original SN. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc. to [email protected]. We will send you the serial number within 1 business day after receiving your request email.
  
  Can I use one serial number on two computers?
  Please note that one SN could be only used on one computer at the same time. If you want to use it on the second computer, I'm afraid that you should buy a new SN or uninstall the program from the current computer then install it on a new PC and activate it using your SN.
  

  About Order

  Why should I pay for the PRO version?
  The free version of Registry Optimizer Free helps you scan system errors in registry and fix 3 of them at a time. But if you get an SN, you can clear errors with no limitation. And you can get more automated functions to improve your PC. Besides, you can also enjoy our LIFETIME updates for FREE.
  
  How to order it?
  We highly recommend Secure Online Ordering -- Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.
  
  How could I know my order is safe?
  We understand your concern for having your personal information secure. All Payments are processed through PayPal secure server. We do not keep any credit card information on our site. We do not store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.

  Payment & Refund

  How much does Registry Optimizer Free PRO cost?
  Registry Optimizer Free Pro is now available from 1 Year License ($19.95) to Lifetime License ($49.95. But if you buy now, you can get 50% discount, just $24.95 for Lifetime License). If you're not ready to buy, you can download the free version and try it for free.
  
  Do I need to pay for updates or annual fees or any other charges?
  No. There are no updates costs, no annual fees and no hidden charges. You only pay what you see on the order page.
  
  What if I'm not satisfied with your program after payment?
  If you are not satisfied with the product, then let us know within 30 days of purchase, and we will give you a full refund.
  
  If I asked a refund, when can I get my money back?
  It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.

  Registry Confusions

  What is Windows Registry?
  The registry is the central hierarchical database used in Microsoft Windows operating systems to store information necessary to configure the system for one or more users, applications and hardware devices.
  It contains settings for low-level operating system components as well as the applications running on the platform: the kernel, device drivers, services, SAM, user interface and third party applications all make use of the registry. The registry also provides a means to access counters for profiling system performance.
  
  Why should I use a registry cleaner?
  Every time you install an application, new registry entries will be created. These entries should automatically be deleted when you uninstall the application. However, you will find that some applications fail to remove their own registry entries. These entries then become obsolete, which burden the Windows Registry over time. This invalid data accumulate in the Registry, slowing Windows down, crashing PC from time to time and so on. Thus, it is strongly recommended that you periodically clean your Windows registry so as to keep your computer in peak performance.
  

  Technical Troubleshooting

  Will Registry Optimizer Free backup my registry before I choose to cure?
  When you cure the discovered errors, a backup file will be created automatically and instantly (This process is fast because it only backs up those registry entries that will be changed.). Click restore button in the top right corner, a restore center can help you reclaim the data deleted. So, it is 100% safe and reliable to use.
  
  Why the scanning didn't find any error?
  It appears that the program hasn't been exited properly before downloading and installing the update. You can uninstall and then re-install Registry Optimizer Free.
  
  Why Registry Optimizer Free still can find some deleted files, though I have scrubbed the drive?
  If you have scrubbed the drive, Registry Optimizer Free still can find some deleted files names, however the content of these files has been destroyed. These files can be restored by Registry Optimizer Free, but they will become unavailable.
  
  What if I have other questions?
  Please feel free to contact us at [email protected], and our support team will reply as soon as possible within one working day.